> Machine: hi , this is <NAME> from helpdesk connect , what can i help you with ... | Hacker News

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vasco on June 22, 2015 | parent | context | favorite | on: A Neural Conversational Model [pdf]

> Machine: hi , this is <NAME> from helpdesk connect , what can i help you with today ?

> Human: hi , i forgot my password

> Machine: ok great

That's something unexpected to hear from tech support.

hobs on June 22, 2015 | [–]

When I worked in tech support, I cant tell you how many times I would say "Great! (realize that its not great for them) that we have isolated the issue."

oh_sigh on June 22, 2015 | [–]

"ok great" can mean "Okay great, I know exactly how to fix your problem!"

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