Agree. In contrast, when I worked at Amazon, customer privacy was pretty religiously protected.
To access detailed customer information required getting a one-time-use key, which is generated from a request that references other documentation (bug reports, customer support requests, etc) as well as a justification.
This key would only work against a single customer, and expires after some time.
The requests themselves are regularly audited internally to prevent abuse.
This is the level of internal privacy guarantees a company like Uber needs. No employee should have unmonitored, carte blanche access to customer data.
To access detailed customer information required getting a one-time-use key, which is generated from a request that references other documentation (bug reports, customer support requests, etc) as well as a justification.
This key would only work against a single customer, and expires after some time.
The requests themselves are regularly audited internally to prevent abuse.
This is the level of internal privacy guarantees a company like Uber needs. No employee should have unmonitored, carte blanche access to customer data.