I don't think it's wrong to argue that point, ie, "I wish this reporter would understand how we work to create a safer environment, look at the stats, etc" but I think it's far out of line to go beyond that and assign "personal responsibility" to someone who is arguing against your product, especially around these sort of crimes. To me, that seems like taking the argument to a really personal place and also, trivializing what should be a serious discussion.