While I don't disagree, it's also potentially due to Microsoft being a gigantic corporation with dozens of internal fiefdoms, which can each have wildly varying cultures. It's possible that the people working on consumer tech (or specifically on Surface) are open to user feedback where the people working on enterprise products just aren't.
(Not that I'd say that's acceptable if it's the case, just saying it wouldn't surprise me -- especially given how terrible at these things enterprise-focused people at big companies are in general. Listening to end users and then rapidly responding to their needs is just not part of their culture.)
(Not that I'd say that's acceptable if it's the case, just saying it wouldn't surprise me -- especially given how terrible at these things enterprise-focused people at big companies are in general. Listening to end users and then rapidly responding to their needs is just not part of their culture.)