apparently, they tried.. :
"I became doubly worried when they failed to send me the miles on time ... saying they had no record of my order! This seems pretty incredible given that I mailed the package registered and someone on their end signed for the package... Thankfully, I made copies of everything, and took photographs just in case. When I sent them proof, they quickly sent me the miles."
There must have been a lot of times during this that he though, "this is never actually going to work".
Fair play to him though.