> "there were several times where we got you the right result even though it didn't have the exact words you asked for"
How do you know that? Just because I click on a result doesn't mean it was the correct one. I usually click on A LOT of results just to check if MAYBE there is something relevant (which is mostly not, especially with Google lately).
Maybe they should have another metric that if you click on a second result after the first result, then the first result should get penalized a little. Repeat steps for 'n' clicked results.
Well, that might not be true as well. Sometimes you just want to to check information from more than one source or the result is correct but you want more on that topic and hope to find it in the next results etc.
For example, you search for a technical term and (naturally) the first result is a definition in Wiki, but you already know the basics and want a deeper knowledge so you just skip to next results instead. It would not be fair to penalise Wiki for that.
How do you know that? Just because I click on a result doesn't mean it was the correct one. I usually click on A LOT of results just to check if MAYBE there is something relevant (which is mostly not, especially with Google lately).