Sorry your interactions have being so rough. I give tech support to my family for free, and people who are looking for a quick fix from me are often willing to pay for the privilege. I've heard stories like this quiet a bit though, but I don't think it is a universal attitude.
and I will grant you, the situations are not entirely symmetric.
Yeah - I never want to get paid to do tech support - I generally find it either so trivial it's not worth charging for, or so hair-pullingly frustrating that no reasonable amount of money would be enough.
and I will grant you, the situations are not entirely symmetric.