The key difference is that the author is a CEO. His job is setting direction and talking to people.
In any organization that I've worked in the CEO/Managing Director/Commissioner is a person who spends 6-10 hours a day in meetings. Talking to customers, internal stakeholders, random external people, the board, etc. I couldn't imagine doing that work over email.
In any organization that I've worked in the CEO/Managing Director/Commissioner is a person who spends 6-10 hours a day in meetings. Talking to customers, internal stakeholders, random external people, the board, etc. I couldn't imagine doing that work over email.