At my last org, my eng team (I'm a PM) had no manager for a while, during which leadership instituted metrics that tracked "Planned Points versus Planned Points achieved". My team also handled support escalations and defects. That work is ... unplanned. That was not tracked in their system.
I had to go in and advocate for them... "You have work that they are being required to do that not only doesn't show up on metrics that you are using to evaluate developer productivity, but in fact, you're actually dinging them by flagging that 'planned versus completed points' as unacceptably low. How do you think morale is going?"
They would do things like "The team planned 30 points to be completed in this sprint. They only completed 10 points, 33%, and we expect 90%. Oh? What's that, they actually also completed 25 points in unplanned work due to Sev-0 and -1 bugs and defects? That doesn't count."
At my last org, my eng team (I'm a PM) had no manager for a while, during which leadership instituted metrics that tracked "Planned Points versus Planned Points achieved". My team also handled support escalations and defects. That work is ... unplanned. That was not tracked in their system.
I had to go in and advocate for them... "You have work that they are being required to do that not only doesn't show up on metrics that you are using to evaluate developer productivity, but in fact, you're actually dinging them by flagging that 'planned versus completed points' as unacceptably low. How do you think morale is going?"
They would do things like "The team planned 30 points to be completed in this sprint. They only completed 10 points, 33%, and we expect 90%. Oh? What's that, they actually also completed 25 points in unplanned work due to Sev-0 and -1 bugs and defects? That doesn't count."