Stripe has put a 25% reserve on all of my transactions and is currently holding $58,000. This has been going on since last July and is now approaching 10 months with no sign of the funds being released. Every time they say the will release the funds on a certain date, I get another extension on the hold.
I have spent countless hours trying to reach support and on the phone with their offshore reps but there has been no update on this situation. They have asked 4 different times for "more information" on my business which every single time I make sure to give them everything they ask for and also outline exactly what my business does in great detail. At one point they had reduced the reserve to 10% instead of 25% but it only stayed like that for 3 weeks before they bumped it back to 25%. This made no sense to me.
We make just enough profit to cover overheads and vendor costs but I have now gone out of pocket to cover payroll and this is no longer going to be sustainable for me. Does anyone have any good experiences with similar situations or could point in the right direction to getting this resolved? Any help or feedback would be much appreciated.
