Most large companies will tell you two contradictory things:
First of all, they'll tell you that even the most junior helpdesk workers can remote onto your machine, reset your password, disable your 2FA, and monitor all your web browsing and chat history.
Second of all, that this unannounced product, this not-yet-filed patent, this big planned layoff, this prospective hire background check result, these upcoming financial results, this employee's reason for needing medical leave, this pentest result document, and this forthcoming change to pricing are Strictly Confidential. You shouldn't discuss them even with your own boss, unless you've first confirmed they're on the need-to-know list, and that certainly doesn't include level 1 helpdesk workers.
Most large companies, to address this contradiction, will say access is possible but rarely used, tightly controlled and carefully audited.
First of all, they'll tell you that even the most junior helpdesk workers can remote onto your machine, reset your password, disable your 2FA, and monitor all your web browsing and chat history.
Second of all, that this unannounced product, this not-yet-filed patent, this big planned layoff, this prospective hire background check result, these upcoming financial results, this employee's reason for needing medical leave, this pentest result document, and this forthcoming change to pricing are Strictly Confidential. You shouldn't discuss them even with your own boss, unless you've first confirmed they're on the need-to-know list, and that certainly doesn't include level 1 helpdesk workers.
Most large companies, to address this contradiction, will say access is possible but rarely used, tightly controlled and carefully audited.