I don't get the relation here?, most businesses care somewhat, and certainly the better run businesses do quite a bit, so they'll make sure to record down everything important about the software.
So when it goes wrong in many predictable ways it’s a nightmare. All the stuff software engineers put around software to make it reliable, fault tolerant, and generally having the expected behavior is not just for laughs but the result of hard-won experience.
It seems like your describing more of a problem with the system between the screen and the chair.
e.g. 'inability to account for new desired behaviors' for presumably a core business system, that the business relies on, would almost certainly imply that.
As to your question, it doesn't really matter what my background is, I could be a ballet dancer and would still be able to reason out how businesses operate and how software historically has integrated. It's not some big secret.
