I don't think this is newsworthy at this point. My Pixel 6 and Pixel 7 both are unreliable when trying to call 911, calling with an over the top app or dialing the PSAP's number directly are the only workarounds.
Google doesn't give a fuck about this issue. I have filed repeated support cases over the past year with Google about this when using T-Mobile or Verizon.
That makes little sense. "It's the users who are wrong" ideology applies when you tell the customers they are holding the iPhone 4 wrong. Or when you ask them whether they don't have phones when you reveal the next Diablo as mobile-only.
No company would argue that users are wrong and that they are not supposed to dial emergency services.
Club of Rome often lamented human overpopulation, so the user you’ve been replying to will undoubtedly share some far-fetched conspiracy theory that won’t make a lick of sense.
Most interesting is a user story[1] shared giving an idea of how often this happens: 3 times over 8 months, with ~5 calls a week. We could round it at around 1% error rate. It's both relatively low (as a chance it happens to you), and extremely high (I can't imagine how many people might have the issue and not be aware of it!).
I'm sure there are other conditions that aren't identified here, but this definitely warrants more regulatory scrutiny.
