The thing is he was trained, unofficially and he did a flawless job! No issues, would announce each stops on the trams and was supposedly super helpful to everyone.

They just couldn't hire him because he had been charged with it. And it's public transport in NYC IIRC doesn't allow.

There are some videos on his story - its wild. : https://www.youtube.com/watch?v=762j14Qm9gM