Look at it this way. If you enter an Apple Store, see that iPhone doesn't have a audiojack - you leave. There's no record or way of asking you anything.

"Big Box" stores will not question you for the reasons why you bought a Nokia over a OnePlus. Their market research doesn't focus on that. They also don't share customer data with Apple, Nokia or OnePlus.

Neither does Apple have it in their culture to ask, what people want.

How long did it take for Apple to get on contactless payments?