I wanted to like Vultr, but had reliability issues from day one, even while running nothing but a basic Nginx instance. And instead of the support staff acknowledging the issues or offering any solutions (or even reading my emails, frankly), they rather aggressively told me they don't see an issue, and even if there is an issue that I would need to fix it myself -- completely disregarding the visible evidence that it was at the networking layer.
It was one of the most infuriating exchanges I've had with support staff from any company. If there was any redeeming factor, it's that the COO sent a long email apologizing for the CSR's behavior. But when all was said and done, the VPS was still inaccessible a dozen or more times per day, and an apology from an executive doesn't change that.
To me Vultr had a network problem in a specific region (Silicon Valley) in the past intermittently but not recently. I never had any problems in Tokyo region.
One unique thing about Vultr is that they provide HDD block storage which is way cheaper than SSD one which seems to be the only option for any other clouds. If you need a large disk like for backups, Vultr is pretty attractive.
Using Vultr for about 5 years now, and I agree that they indeed had some problems with networking, but they had them resolved fairly quickly. No issues whatsoever on the past 2 years.
Up until recently, I had free block storage and snapshots from them, plus a bunch of credits for discovering some security vulnerabilities in their web site. Pretty good value even at today's pricing.
We stumbled upon UpCloud last year and have been using them for a few production workloads in their Seattle, WA facility. They have the simplest offering of all the various "second-tier" cloud providers--which is something we appreciate because sometimes all you want is a compute resource. For what we pay, the CPUs feel much faster than Linode and Digital Ocean which are often faster than AWS and GCP for similar price points. The evidence is anecdotal but we have noticed that all the jobs we run on UpCloud finish noticeably faster than the other cloud providers.
anecdotally of course, I’ve really enjoyed working with vultr the last few years. Great performance, and their services are simple and well thought through.
It’s perhaps a little too easy to bump into their initial account spending limits, but that’s about the only nit I can pick. It’s probably pretty tiresome fighting fraud on a VPS platform.
Vultr (have had reliability issues; again no recent data)