I use their other enterprise products and they are a bit interesting. They do listen to feedback more than the competition when you pay them enough but they seem continually lack perspective of their users who live outside the Google bubble. As a result, they can be user unfriendly and have a steep learning curve or bug tolerant, by which I mean I get the feeling they expect users to be comfortable debugging and troubleshooting a bit or figuring things out from minimal documentation.

I mean at the end their products are good. My theory is they are biased by statistics, where normally Google culture might be tolerant of issues to .1% of users here and there (which is still millions of users) but at their scale, when this becomes a culture it adds up fast. But that fail-fast culture is also crucial to being innovative without costing a lot of money.