They've all been reported stolen. That already satisfies the burden of proof in Samsung's view. What more proof do you want Samsung to have? They can't prove customers don't have a receipt. It's up to the potential legitimate customer to overcome Samsung's evidence.
Then having that avenue would not be necessary, would it?
It's likely Samsung only has a rough idea which serial numbers were stolen, or there is at least considerable room for mistakes. As a company you don't set up a process for a few outliers.
If that's supposed to be a rhetorical question, you are missing the point.
I'm not saying they shouldn't, I'm saying they wouldn't.
If this process was properly implemented they would not help you unlock your TV if you complain. Instead they would be calling the cops because you just gave them a lead on where those TVs went. Which in some universe where typical warehouse management keeps track of serial numbers may actually be what they're planning.
