> But there is no getting around the pure delight of the original user experience - irrespective of pricing. And I'm willing to bet that the leadership did not consider it a con from the beginning, they really thought they could make a profitable business from this in the long run.
I have no doubt about the same. But the point isn't about what Uber was; it's about what Uber became, and how their over-promises turned into outrageous claims that snowballed into a completely unsustainable business.
And while I do respect the spirit of the original app being a serious improvement over prior experience, truth is that nowadays even traditional banks and even government apps can be found that are just high-quality and show that you don't need a cutting-edge startup to have good service.
I also believe that other entrepreneurs would have been able to plod a similar path without ripping off investors or mismanaging finances.
I have no doubt about the same. But the point isn't about what Uber was; it's about what Uber became, and how their over-promises turned into outrageous claims that snowballed into a completely unsustainable business.
And while I do respect the spirit of the original app being a serious improvement over prior experience, truth is that nowadays even traditional banks and even government apps can be found that are just high-quality and show that you don't need a cutting-edge startup to have good service.
I also believe that other entrepreneurs would have been able to plod a similar path without ripping off investors or mismanaging finances.