I sell self-hosted software since 2012, what can I say... Times change.
The problem with general public (people at home) is that most of them really don't want to pay for such software anymore and for the developer it requires to worry too much about stuff always getting broken as it runs in a galore of different configs.
For my stuff 90% of support issues are just bad permissions, bad mounted filesystem, somebody forgot to run apt update, etc. People really think that all those issues are our responsibility, just to educate the customer is a waste of everybody's time.
The problem with general public (people at home) is that most of them really don't want to pay for such software anymore and for the developer it requires to worry too much about stuff always getting broken as it runs in a galore of different configs.
For my stuff 90% of support issues are just bad permissions, bad mounted filesystem, somebody forgot to run apt update, etc. People really think that all those issues are our responsibility, just to educate the customer is a waste of everybody's time.