"community accountability practices" just sounds like mob justice. It seems like an especially bad idea in the current environment where people who are more than happy to join in an outrage mob after only hearing one side of the story, and sometimes aren't even affected by whatever they're targeting. A "community" shouldn't be anyone who happens to agree with you on twitter.

I think what you're speaking to is the result of a lack of normalized practices actually oriented toward accountability and healing, rather than shaming, canceling, mobbing, etc.

I'm not even saying I know how to do it. I think the current environment is an indicator of a greater need for true accountability and not the theater of "justice."

I'd also say outrage mobs are the direct result of people confusing themselves with who is angering themselves. Many adults I know still insist it is other people who make them angry, instead of it being themselves who use the stimulus of others' actions to anger themselves. We need better EQ/CQ education and what you're highlighting points directly to it.

At this point a fair proportion of the planetary population is affected by FAANG's ethical stance on ad tech. It's looking likely AI is only going to make that worse.

A "community" should also not be an enforced happy smiley corporate PR face.

And mob justice can also look a lot like running people out of town because they're not properly respectful.

But how can community accountability practices work in an organization like Google, which hires from many different communities? It seems like it inevitably produces loud, angry, unresolvable conflict whenever your community and my community don't agree on a decision.

I think the difference lies between harm and disagreement. How can it work? I don't know or have all the answers, as I've never even seen community accountability in action at a small local scale.

This highlights to me the importance of learning how to do this stuff.

I don't think it's as complex as you're making it. Community accountability works through shared cultural standards and social pressure to conform to the status quo; Google employees don't have shared cultural standards, and the whole problem here is that some of them don't think it's right to conform to the status quo. The reason you've never seen it in action is that, in a multicultural society, it doesn't work on any scale larger than a friend group.