Sounds about right. I have had overall VERY GOOD Amazon Warehouse experiences, but I have also had TWO VERY TERRIBLE Amazon Warehouse experiences with two separate products that could have been avoided if items were actually "Inspected"...
Hue Outdoor Motion Sensors (May 2019) -- Several sensors in my first order had obvious water damage outside packaging and MOLD inside packaging. Just looking at packages during "Inspection" would have prevented this. Requested replacements. Received MORE water damage and MOLD. Repeat several times until finally received NON-MOLD items or for refund.
GE Smart Light Switch, Smart Fan Switch (Feb 2020) -- Ordered several of each, kept receiving wrong model (e.g. ZigBee instead of ZWave Plus, or ZWave instead of ZWave plus) as if prior customer gave up on large project and randomly threw products back into whatever boxes. Comparing product number on item to product number on box during "Inspection" would have prevented this! Kept requesting replacements, kept receiving wrong items. Finally returned items for a refund. Amazon CS did finally issue full refund, but had trouble unraveling the mess on their end because so many items were in play.
Hue Outdoor Motion Sensors (May 2019) -- Several sensors in my first order had obvious water damage outside packaging and MOLD inside packaging. Just looking at packages during "Inspection" would have prevented this. Requested replacements. Received MORE water damage and MOLD. Repeat several times until finally received NON-MOLD items or for refund.
GE Smart Light Switch, Smart Fan Switch (Feb 2020) -- Ordered several of each, kept receiving wrong model (e.g. ZigBee instead of ZWave Plus, or ZWave instead of ZWave plus) as if prior customer gave up on large project and randomly threw products back into whatever boxes. Comparing product number on item to product number on box during "Inspection" would have prevented this! Kept requesting replacements, kept receiving wrong items. Finally returned items for a refund. Amazon CS did finally issue full refund, but had trouble unraveling the mess on their end because so many items were in play.