It's grown significantly over the past year or two. It got a big foothold at universities and has been gaining steam. It came at a time when Skype was pretty terrible to use, and the only other major player was Cisco WebEx, which was also pretty bad. Now all these universities are doing classes online, and they're using Zoom because that's what they have.
My biggest complaint is that, for new users, it seems to choose either the wrong speakers or the wrong microphone about 80% of the time. Once that's fixed, it mostly works well. The interface is a bit clunky, but I can usually get it to do what I want without too much trouble.
Source: I've been a mostly happy user of Zoom at a university for two years.
My biggest complaint is that, for new users, it seems to choose either the wrong speakers or the wrong microphone about 80% of the time. Once that's fixed, it mostly works well. The interface is a bit clunky, but I can usually get it to do what I want without too much trouble.
Source: I've been a mostly happy user of Zoom at a university for two years.