It depends on what you consider the injury to be. If they didn't have a smartphone before they purchased an iPhone, then having a phone that lacks the features of other smartphones doesn't really injure them, it just makes them jealous, which is possibly bad for business. But if they don't switch, then the lack of that feature isn't as important to them as the other apps they have purchased, etc. Are you injured? Well, you got a bad deal, and in a way Apple changed the terms of your contract without notifying you, but it's hard to say that you've really lost anything. More, you just made the wrong purchase due to asymmetric information.

Still, in this case, I think Apple is engaging in a weird sort of brinkmanship with distributors, and I'm not sure they're in a position to dictate such terms.

So it's ok to hurt customers a little bit. Just as long as it's not enough to force them to move platforms. Ok, Got it. Just as long as you're honest with it.