Not sure why NPS is being used everywhere these days. Basically it makes all levels of "bad" just as bad as each other. What's so hard about using distributions?

Distributions are harder to track over time. Coming up with a single metric is really helpful for A/B tests and seeing how your product changes over time.

Agree. It's about consistency over time (and now across companies and products with the adoption) vs perfect.

Correct, to be specific we measure PNPS https://about.gitlab.com/handbook/product/metrics/#paid-net-...

We'll try to link from the legend but since it is automatically generated this is hard.

Merge request to link to our definition of PNPS: https://gitlab.com/gitlab-com/www-gitlab-com/merge_requests/.... Should be merged momentarily.