I assure you "Nobody at the office seemed to understand here what my objection was" is false.
They probably all understood quite well, but they stuck to the script (either unofficially to make their job smoother, or officially).
It's hard these days to know if you're talking to an innocent person or a corporate script.
A friend told me the inside story about a call answering service. This is a service that answers the late night infomercial numbers.
They are very quick to take your information to buy the thing, but then they try upselling you or cross-selling you other stuff.
EVERYTHING is scripted. "Oh, but other people didn't listen to these fabulous offers, and had to call back", etc.
So here's the thing. The people are required to follow the script, they cannot deviate. The ONLY exit to the script that would prevent them from being fired was "I will CANCEL my order unless you stop."
They probably all understood quite well, but they stuck to the script (either unofficially to make their job smoother, or officially).
It's hard these days to know if you're talking to an innocent person or a corporate script.
A friend told me the inside story about a call answering service. This is a service that answers the late night infomercial numbers.
They are very quick to take your information to buy the thing, but then they try upselling you or cross-selling you other stuff.
EVERYTHING is scripted. "Oh, but other people didn't listen to these fabulous offers, and had to call back", etc.
So here's the thing. The people are required to follow the script, they cannot deviate. The ONLY exit to the script that would prevent them from being fired was "I will CANCEL my order unless you stop."