It does... but she seems unable to gain access to her account. She's getting email updates, but can't login. Password reminder emails aren't coming through so she can't reset. It just says her email isn't recognised even though she made a purchase. She's only got the one email so it's not like she's confused about which email she used.
She's emailed Groupon a few times and tried to contact the supplier of the classes she purchased... no response from either. So she's now just venting at anyone who will listen, which is me a lot of the time but more effectively her friends.
I've just had her login using Facebook Connect to see if that was what she had done originally, but apparently not.
I'm just encouraging her to give the bank a call and do a chargeback.
She clearly was charged, clearly hasn't received any coupon or class, hasn't received responses to customer services, cannot login and is being treated like her account doesn't exist. A chargeback seems to be the only option.
Though now I've tried to talk her through all possible scenarios I totally get why she's really pissed at Groupon.
She's emailed Groupon a few times and tried to contact the supplier of the classes she purchased... no response from either. So she's now just venting at anyone who will listen, which is me a lot of the time but more effectively her friends.