Yeah, I agree. I guess their argument is that it's difficult to catch every single fraud attempt, and in this case the behaviour was just not picked up by the processor's inbuilt fraud detection systems. Still, it should be the processor's responsibility.
GoCardless (Direct Debit, EU only at the moment) is one company that doesn't charge a fee for chargebacks. They take on all the risk themselves.
GoCardless (Direct Debit, EU only at the moment) is one company that doesn't charge a fee for chargebacks. They take on all the risk themselves.