The tone obfuscates the message. I don't think it's hatred so much as bewilderment that someone in an executive position at a huge tech company would present an argument about customer behavior this way.
I felt embarrassment for the writer and Oracle. The fact that it was taken down confirms they felt that way as well upon reflection. It wasn't professional. Just my opinion.
I just don't understand the hatred directed towards someone who's writing without the usual corporate brain-mouth filter ...