In Snapier, it will be better if you have a message why you are asking for emails. More importantly, provide a message which is a little more than "Thank you very much" when I enter my email. Though I got an email within a second, it will be more user friendly to give a "We'll connect back soon" in the site itself.
Also, in the email you mention 'check us out on Twitter' but fail to provide the twitter id.
Just my two cents. If any of that sounds badly phrased, I blame the clock for showing 3 AM. Cheers :)
Also, it would be nice to have a better description of what Snapier does exactly. 'A simple way to automatically sync data between Skype and Facebook'? What kind of data would I want to sync between those two services? I read your blog and if I understand correctly, Snapier would be something that get's my credentials for a bunch of API's and then interconnects them, so that I don't have to roll out a script to do it. If my understanding is correct, then this is not very well reflected in your landing page.
You do understand correctly, and we think this is a big challenge for us. We are trying to stay away from "technical" terms (save for the API nod in the name) but stay light on the marketing speak. I could go on and on about our plans here... but, to cut it short, you are absolutely right, it isn't reflected correctly on the landing page.
If the original title begins with a number or number + gratuitous adjective, we'd appreciate it if you'd crop it. E.g. translate "10 Ways To Do X" to "How To Do X," and "14 Amazing Ys" to "Ys." Exception: when the number is meaningful, e.g. "The 5 Platonic Solids."
I think in this case the number is meaningful, because the point of the list isn't to show us X amount of ways to actually refresh a page with javascript, but rather to highlight the (slightly humorous) vast number of ways it can be done, due to the ambiguity and redundancy found in Javascript (and in the DOM).
I would have guessed that this number would be high, but definitely not in the 500's.
But you could look if you wanted to. How about when he called Thunderbird developers simians and said he wanted to cut off their hands so they couldn't program any more? Is that out of line enough for you? What about saying "screw you" and calling developers children. I consider all of that out of line. He was being a bully and he got banned for it. Good on Dan Mosedale. Bullies suck and we shouldn't let them pollute our communities with their abuse.
Yes, I saw one in a link posted above. Definitely out of line. No second thoughts on that. If the ban had happened in reply to one such post, it would have been unquestioned by many.
Yeah, unfortunately for everyone he was only warned on the worst of the interactions and given a second chance. Sometimes a ban on the first offense is better. Still, a ban after a failure to heed a warning seems completely reasonable. Heck, a re-evaluation of the original interaction with the knowledge of how he behaved after the warning would have worked too. But again, the important thing isn't where the ban happened, it's that the project rejected a bully.
The important thing is exactly when and why the ban happened. As others have pointed out, his latest bug report that got him banned was hugely better than his older bug report filled with personal insults that got him a warning. This shows that he took the warning seriously enough to stop the personal attacks.
Banning him now makes me think the developers of Thunderbird are ego maniacs.
Regardless of whether he was being a dick or not, the issue is still there. A helpful dick is still valuable, and banning him is really only hurting the project as a whole.
Most people don't tend to respond well to these types of complaints.
I used to work as customer service for a website and would constantly get sarcastic help requests. It made me hate them and I certainly didn't want to help them. In fact, I either ignored the ticket or just responded slowly as I handled tickets with more reasonable people.
The people saying this is a "great" ticket and wish more reports were given this way are full of it. You will very quickly get tired of it because you realize you are doing everything you can to help them and they really don't care enough to give you enough respect to speak with you as a human being in a conversation. Instead choosing to be sarcastic and insult your efforts to help.
I see this the other way around. I am thankful a huge bunch of volunteers spend many hours of their day creating software I use daily without having to pay for it. They don't deserve to be treated like this.
Even though it may be hard in some cases, having some self-control here will only help you. Bug reports (or helpdesks, for that matter) are not the place to express frustration.
Also, in the email you mention 'check us out on Twitter' but fail to provide the twitter id.
Just my two cents. If any of that sounds badly phrased, I blame the clock for showing 3 AM. Cheers :)