I've read several reports from customers saying that their customer service is really bad. Difficult to know with online reviews of course. Does anyone have positive stories to share? I am looking at Australian hosts specifically and Hetzner doesn't have any data centers here.
We use them heavily for test boxes and running experiments. Standard off-the-shelf machines are provisioned almost instantly, and never had any problems.
More custom stuff (eg 100Gb/s NICs) takes a bit longer, but they've always been super responsive and quick to sort out any issues!
The price / performance you get from something like their AX162 is just crazy, although unfortunately with the whole RAM / NVMe shortage the setup fee has gone up quite a lot.
Using them for production for years, never dissapointed.
What you should be aware of is their new exploration of s3 storage. I mean, the s3 works and everything but it's still too eaely - the servers are kind of slow and sometimes fail to upload/download. They are still tuning out the storage architecture. The api key management is kind of too primitive (although much more headache free than configuring aws), and the online file browser is lacking
But for vps servers - they are battletested veterans
Oh thank you. I don't know why I couldn't find it but it's actually a near first class feature in WAF (select by country/continent and block). I think it's because I wanted to serve a blocked page, which is totally doable with Custom Pages or a Cloudflare Worker. Thank you!
> To add insult to injury the new Element X app on mobile is in some ways a downgrade because they integrated the cloud vendor push notification services into the app, so even though you have "sovereign" and "self-hosted" infrastructure you're still, on a good day, leaking meta-data about your chats back through to the people you were trying to decouple yourself from anyway. You can run your own push notification services for this mostly if you want and all your mobile clients are Android but like, why.
Probably because this is literally the only way to make notifications work reliably on mass market Android and iOS devices? It is no different from Signal or any other secure messenger on the market. Decoupling from these platforms is a story for another day.
That's a nice thought but how does it work in practice? Every time I sign up for a new service I have to dig up my "backup device" from the safe just to enroll it?
Google Authenticator used to be this way: no backup and restore, as if I'm going to spend a day setting up dozens of TOTP codes again and again every time I change phones. Thankfully, sanity has prevailed since then.
