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hey there, sorry to hear you are not feeling all right. I know the feeling.

If you got to a point where it's "that bad", then the first thing I would do is lower that level of emotional and physical stress as much as possible. Since this is being caused by thinking, you can't solve it by thinking. You must realize this to get out of there. You can't get out of your situation by thinking.

Step 1: Relax and rest your mind in nature.

I would take a 3-5 days trip ( 7 ideal ) camping/hiking trip *alone*, don't take your phone or laptop. Pick a trail that you can follow on a map, or just go camping. Keep it within your means. Don't prove yourself, and don't pick a challenge. Keep it simple, easy, and attainable. You should leave in the next week. Don't delay this.

Focus your mind on the problem at hand, and notice when irrational worries come in while planning your trip. Don't argue with them, just focus on finding the practical solution to it.

This is medicine for your brain. This will help you in several ways. First, it will help you focus on a task, it will show you the negative patterns in your mind and teach you how to overcome them with things within your reach right now. It will show you, you can get things done and learn when not to listen to the narration of your mind.

Just being in nature there will help you relax and recharge your body keeping you focused on all the work that camping involves. But you can turbo-charge it, and it sounds like you need to.

While you are there, find places where you can sit alone and feel the forest, the moment. Not by thinking about it, not in the interface of the mind, on the narration of thought ( label, judging, etc ).

But by experiencing it directly. You'll know you go it when you start to feel the beauty, listen to the wind, and notice small insects and slow things. This is not a goal, not a step to reach. It's the other way around, focus on resting your mind and the feeling of peace and healing shows up. And when it does, stay still, stay the same, in equanimity.

Don't force it, don't over-concentrate, don't "heat-up" your brain as a car going at max revs. If you get frustrated, remember is not about not being frustrated, but about taking energy ( power, attention, battery life ) away from the thought process that is frustrated. Ignore it and focus on something outside, on the feeling in you hands, on sound, sight, smell. Get out of your head.

Lowering "your thinking revs" takes time, you can't accelerate that. It takes 2-3 days in nauture, so take it easy. Things might and will feel strange, bad. Lot's of thoughts to leave got back home, compulsion about using phone and laptop, lot's of what-if's. Lot's of ideas that will solve all your problems if you go back. STAY until you can sit down on the ground and watch the leaves fly of trees. Until you can listen to the wind, look at a fire burn - all without thinking, without trying not to think. Just be still, do nothing, eyes open. Be. This is the medicine.

We don't get burnout by working too much, lots of people work 2 and 3 shifts and they are all right. We get burnout by a condition we did not know we had that makes us think and worry too much. Compulsively, until our brains get really tired.

We must learn how to manage this condition and our brains ( minds ). But we can't do this while in "burnout", crisis and certainly not by thinking and worrying non stop about the future.

Step 2:

Be prepared before you live for when you get back home. You will be successful, and when you get back you'll feel better. Try to have things organized, to take advantage of this breakthrough and apply all you learned in this "retreat" in your daily life.

You must be really focused on healing and recovering. The thought process will come back, it's a habit and a pattern. You must be patient and persistent.

Find people like this around you, try meditation, yoga centers, and qi gong centers near you until you find one that clicks.

Doing this ( not thinking, not worrying, not creating this context, this reality you are in right now ) must be your priority in life.

If you focus on yourself now, you will be ok in the future. Promise.

Remember it's not about getting rid of the feelings. Discover that your emotions, thoughts, and even the burnout it's not happening to you, they are just signals being emitted very strongly. Like error logs overflowing the system, you can't get rid of them or continue ignoring them anymore. Debug, observe, line by line, and you'll get it.

Happy to help more if this resonates with you: roberto@paz.co.cr


hey there, sorry to hear you are not feeling all right. I know the feeling.

If you got to a point where it's "that bad", then the first thing I would do is lower that level of emotional and physical stress as much as possible. Since this is being caused by thinking, you can't solve it by thinking. You must realize this to get out of there. You can't get out of your situation by thinking.

Step 1: Relax and rest your mind in nature.

I would take a 3-5 days trip ( 7 ideal ) camping/hiking trip alone, don't take your phone or laptop. Pick a trail that you can follow on a map, or just go camping. Keep it within your means. Don't prove yourself, and don't pick a challenge. Keep it simple, easy, and attainable. You should live in the next week. Don't delay this.

Focus your mind on the problem at hand, and notice when irrational worries come in while planning your trip. Don't argue with them, just focus on finding the practical solution quickly.

This is medicine for your brain. This will help you in several ways. First, it will help you focus on a task, it will show you the negative patterns in your mind and teach you how to overcome them. It will show you, you can get things done and not always listen to the narration of your mind.

Just being there will help you relax and recharge your body keeping you focused on all the work that camping involves.

While you are there, find places where you can sit alone and feel the forest, the moment. Not by thinking about it, not in the interface of the mind, on the narration of thought ( label, judging, etc ). But by experiencing it directly. You'll know you go it when you start to feel the beauty, listen to the wind, and notice small insects and slow things. This is your only goal, this will help you rest you mind.

Don't force it, don't over-concentrate, don't "heat-up" your brain as a car going at max revs. If you get frustrated, remember is not about not being frustrated, but about taking energy ( power, attention, battery life ) to the thought process that is frustrated.

Lowering "your thinking revs" takes time, you can't accelerate that. It takes 2-3 days in nauture, so take it easy. Things might and will feel strange, bad. Lot's of thoughts to leave got back home, compulsion about using phone and laptop, lot's of what-if's. Lot's of ideas that will solve all your problems if you go back. STAY until you can sit down on the ground and watch the leaves fly of trees. Until you can listen to the wind, look at a fire burn - all without thinking, without trying not to think. Just be still, do nothing, eyes open. Be. This is the medicine.

We don't get burnout by working too much, lots of people work 2 and 3 shifts and they are all right. We get burnout by a condition we did not know we had that makes us think and worry too much. Compulsively, until our brains get really tired.

We must learn how to manage this condition and our brains ( minds ). But we can't do this while in "burnout", crisis and certainly not by thinking and worrying non stop about the future.

Step 2:

Be prepared before you live for when you get back home. You will be successful, and when you get back you'll feel better. Try to have things organized, to take advantage of this breakthrough and apply all you learned in this "retreat" in your daily life.

You must be really focused on healing and recovering. The thought process will come back, it's a habit and a pattern. You must be patient and persistent.

Find people like this around you, try meditation, yoga centers, and qi gong centers near you until you find one that clicks.

Doing this ( not thinking about it ) must be your priority in life.

If you focus on yourself now, you will be ok in the future. Promise.

Happy to help more if this resonates with you: roberto@paz.co.cr


I look at it as "The Call Center for the rest of us..."

I was forced to really learn my way around Twilio when everyone on the office went home.

After 3 weeks I ended up with a "React App" where all of my team can pick up the phone, 'whatsapp', SMS, and email. It's pretty cool because it turns the CRM thing around, because you start with the contact already in the system, so it's a native customer centric approach compared to older computer centric ones.

All this matched a migration into a new PWA based on React-Admin - so next to the "Call Center" are all the "admin" actions. I guess this was called an ERP. Only now it has a Call Center build on top of it.

I did inspire myself on Twilio Flex - but at $150/user/month I decided to build it myself and eject from all the plugin complications of building for a platform.

I have learned a lot, and jumped into the crazy world of VOIP. Collaborated with new colleagues and enjoyed myself building something totally new from my head to the screen.


Good for you @charly1811 - keep going!

I suggest adding a silent layer of data aggregation like Clearbit, it will feel like magic to people by removing the pain of manual data entry.

* used to work @clearbit


Thanks for the idea !


No, I deleted it in 2017 and I don't regret it.

In 2018 I got rid of whats app and the smartphone. This one involved a sacrifice, being farther away from my friends. But I got so much in exchange. Time, presence, big reduction in anxiety, contact with people, compassion. Got my life back.

I get to call and visit my friends and really enjoy talking to them.


It's normal. I remember feeling the same way. Remember it takes way more than 2 years to become good at anything. This is a difficult uncharted profession and you are experiencing a transition.

The best thing you can do is to take on a manageable risk and build something. Approach it with an engineering mindset.


Started using it in two app exchange apps, actually is pretty good, easy to use.

Yes it's targeted at salesforce new re-design, but that's not a limitation. Actually I am using it both inside of Salesforce as well as an standalone app ( that happens to use Salesforce data )

It's on github, they are answering issues consistently and has a modern foundation.

I am impressed that they pulled this off.


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