Imagine being so braindead that instead of listening to users, you arbitrary select down to people who attend a conference, happen to see you, happen to realize you work for Microsoft, happen to care, happen to remember whatever obscure feature they or some coworker needed, and happen to explain it to you in a such a memorable way that you don't forget it, and on top of all that imagine you're so stupid that you think this is a Good Way to Do Things and you manage to rise up the ranks at Microsoft sufficiently high enough that you can influence product direction, or that you ear of those who can.
It actually sounded like they weren't even paying attention to feedback from average users who happened to recognize them at a conf. Instead it sounded like they were focused on feedback from people who work at other bigco's.
It's honestly pretty awe inspiring.